Terms of Use and Privacy Policy for Abeeli Fora
Last updated: October 27, 2026
Abbili Fawran – Usage and Privacy Policy
1. Owning Company Information
The Abbili Fawran app is owned by Ajlouni & Sharshar LLC.
| Item | Details |
|---|---|
| Company name | Ajlouni & Sharshar LLC |
| Headquarters | Rif Dimashq – Al-Qaboun, near the Crash factory |
| Commercial register | Damascus Governorate |
| Register number | 20077 |
| Registration date | 12-11-2023 |
| Contact phone 1 | 0985009966 |
| Contact phone 2 | 0993122230 |
| Contact phone 3 | 0994662000 |
The company operates in:
- Distribution of mobile credit
- Payment of telecom company bills
- Services for points of sale and distributors
The company bears full responsibility for the app, including its management, technical support, and problem resolution.
2. Target Audience
The app is intended only for points of sale and mobile credit distributors, and may not be used by individuals.
3. How the App Works
Abbili Fawran acts as an electronic intermediary between telecom companies and points of sale, providing:
- Selling and transferring mobile credit
- Bill payment
These services are delivered accurately, quickly, and securely for mobile shop owners and distributors.
4. Account Creation and Data Protection
1. Information Required to Create an Account
| Information | Requirement |
|---|---|
| Full name (three-part) | In Arabic only |
| Address | Governorate and area |
| National ID number | Personal ID number |
| Password | Made of numbers, letters, and symbols |
| Mobile number | Must be registered in the ID holder's name |
The account can only be activated after completing the documents required by the Syrian Telecommunications and Post Regulatory Authority.
2. Privacy and Backups
- A backup copy is kept of all operations performed by the user (transfers – bill payments).
- Ajlouni & Sharshar keeps this data and undertakes to keep it confidential.
- Users can view their operations inside the app for three months.
3. App Permissions
- The app works only inside the Syrian Arab Republic.
- It requests location access when performing any transfer.
5. Documents Required to Subscribe
- A copy of the personal ID card
- A "no criminal record" certificate
- A proof of workplace document
- A signed undertaking and natural-person form issued by the Telecommunications and Post Regulatory Authority (available through the customer service and sales support section in the app)
6. Terms of Use
- The company undertakes to protect the privacy of your data and operations inside the app.
- The user is contacted after creating the account to complete the required documents.
- If the data or documents are not completed, the account is temporarily suspended.
- Users can view the company's bank account information inside the app.
- Balance is topped up within 30 minutes at most after the bank deposit is confirmed.
- Detailed reports for any operation (credit – bills) can be requested through customer service.
- The company keeps operation records for three months; older data can be requested through a special request.
7. Technical Information
| Item | Details |
|---|---|
| Operating system | Android |
| Minimum supported version | 5.1 |
| Store availability | Not available on app stores or elsewhere |
| How to get the app | The official version is sent only by contacting the company |
8. Device Access Used by the App
| Permission | Reason |
|---|---|
| Location | When performing transfers, to verify the point of sale and its location |
| Internet connection | To enable account operations and data exchange |
| Temporary storage (cache) | To keep temporary login data and ensure fast usage |
The app does not use the camera or microphone or any permission not listed above.
9. Sharing Personal Data
- No personal user data is shared with third parties, except official bodies such as the Telecommunications and Post Regulatory Authority upon legal request.
- User data is used only to provide the service, improve the user experience, and contact the user about operations or completing verification.
10. User Rights and Responsibilities
User Rights
- View their data and request changes to it.
- Request reports on completed operations.
- Submit a complaint or request clarification through the customer service numbers.
- Cancel the account at any time after settling all pending operations.
User Responsibilities
- Keep the username and password confidential.
- Do not share the account with anyone else.
- Use the app only for its intended purposes (as a distributor or point of sale only).
- Provide the company with correct and up-to-date information and documents.
11. Protection and Privacy Mechanisms
- The company uses electronic protection systems to encrypt data and store it securely.
- Company employees cannot access account data except upon an explicit request from the user or an order from a regulatory body.
- Data is automatically deleted from the app after 3 months, while an archived copy is kept within the company according to its security policy.
12. Use by Minors
- The app may not be used by minors (under 18 years old).
- The user must be an adult with the legal capacity of a licensed distributor or point of sale.
- If an account is found to belong to a minor, the company may suspend it immediately and notify the competent authorities.
13. Cancelling the Subscription
- Users can request account cancellation at any time, after settling all pending financial operations.
- Operation records are kept for 3 months after cancellation, then deleted automatically.
- Cancellation requests must be submitted through customer service or the official email.
14. Rights and Duties of the Party Responsible for the App
| Company rights | Company duties |
|---|---|
| Modify or develop the app in line with the Regulatory Authority's policies | Provide technical support to users around the clock |
| Suspend any account that violates the usage policies or is used illegally | Keep data confidential and prevent leaks |
| Request periodic updates of identity documents to ensure compliance | Top up balance within no more than 30 minutes after a deposit |
| Respond to report and review requests within 24 hours at most |
15. Actions on Policy Violations
If a user violates the applicable terms or policies, the company takes the following actions:
| Step | Action |
|---|---|
| 1 | Notify the user of the violation by phone or inside the app |
| 2 | Temporarily suspend the account until the situation is resolved or reviewed by the competent authority |
| 3 | Permanently cancel the account if the violation is repeated or the user does not respond |
| 4 | Refer the matter to the competent authorities in case of a legal violation |
16. Changes to the Privacy and Usage Policy
The company reserves the right to modify the usage and privacy policy at any time. When any change is made:
- The new policy is shown inside the app.
- The changes are clearly explained.
- The user's consent is requested again before continuing to use the app.
If the user rejects the changes, the account is suspended until they agree or submit an official cancellation request.